Refund policy
Return & Refund Policy
Thank you for shopping at Breath & Flex Wellness! We stand behind our high-quality wellness and somatic recovery tools. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your tracking number shows "delivered" to request a return for an item. To be eligible for a return, your item must be unused, unwashed, and in the same pristine condition that you received it. It must also be in its original, undamaged manufacturer packaging.
You have 30 calendar days from the date your tracking number shows "delivered" to request a return for an item. To be eligible for a return, your item must be unused, unwashed, and in the same pristine condition that you received it. It must also be in its original, undamaged manufacturer packaging.
2. Hygiene & Wellness Exceptions
Due to the intimate, personal, and skin-contact nature of wellness products (including our Acupressure Mats, Handheld Somatic Pulse Devices, and Smart Breathing Trainers), items that have been opened, unsealed, or used cannot be returned or refunded. We enforce this strictly to ensure the health and safety of all our customers.
Due to the intimate, personal, and skin-contact nature of wellness products (including our Acupressure Mats, Handheld Somatic Pulse Devices, and Smart Breathing Trainers), items that have been opened, unsealed, or used cannot be returned or refunded. We enforce this strictly to ensure the health and safety of all our customers.
3. Return Shipping Costs
The customer is responsible for paying all return shipping costs. Shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
The customer is responsible for paying all return shipping costs. Shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Important Medical Disclaimer & Terms of Use
By purchasing and using any products from Breath & Flex Wellness (including but not limited to the RTSHE™ Somatic Pulse Calming Device, Smart Breathing Trainer & Calming Breath Coach, and Acupressure Massage Mat), you explicitly acknowledge and agree to the following terms:
• General Wellness Only: All products sold on breathandflexwellness.com are intended solely for general wellness, mindfulness, deep breathing education, and muscle relaxation support.
• Not Medical Devices: None of our products are medical devices. They are not approved by medical regulatory authorities to diagnose, treat, cure, mitigate, or prevent any physical medical condition, disease, chronic sleep disorder, anxiety, depression, or psychiatric condition.
• Professional Advice: The content on our website and the feedback provided by our breathing devices are for educational and informational purposes only. They do not substitute for professional medical advice, diagnosis, or clinical treatment. Always consult your physician or a qualified healthcare provider before starting any new somatic, breathing, or physical wellness routine.
• Limitation of Liability: Breath & Flex Wellness and its affiliates assume no liability for any adverse reactions, injuries, or perceived lack of efficacy resulting from the use or misuse of our products. Use of our wellness equipment is entirely at your own risk.